After working in government for three years, Waleid bin Abdulkareim reinvented government service delivery. Established in 2003 in Dubai, Waleid revolutionized outsourcing government services in the UAE and the Arab World to deliver government services quickly and be a “peace of mind provider to the people.” It turns out this was a great business model as the company has grown 236% between 2009 and 2011.

Blending his zest for efficient service with a background in PR, Waleid created OnTime stores that feel more like an Apple store than a government office. At OnTime’s dozens of branded stores, you are greeted with bright lighting, wall sized computer screens, and designer decorated seating. The process moves swiftly until you meet with a welcoming and efficient Emiratis, most of them women. OnTime is the one-stop shop for many government service. Waleid is also proud to employ more than 200 Emiratis.

OnTime is able to deliver services cheaper than the government itself, and the company has expanding relationships with entities such as Tas’heel Service, Dubai Economic Development, Emirates, Dubai Court and Dubai Health Authority, as well as corporate clients. OnTime is expanding its stores throughout the UAE and has plans to operate Middle East-wide, and beyond.

In January 2010, Waleid bin Abdulkareim received the Professional Service Award from the Mohammed Bin Rashid Establishment for Small and Medium-size (SMS) Enterprises. The award acknowledged the company’s ability to offer its clients the ultimate experience at competitive prices, excellent value and always “On time.”